As you run and grow your business, you’re juggling a million things that are often hard to predict – which means anything you can rely on is crucial. If it adds efficiency, even better. Just a half-hour more a day could mean more research and development, time to craft a perfectly targeted sales email, or even the difference between providing good and great customer service.
We know how hard you work and we’re here to make your day-to-day easier and more predictable, empowering you to deliver the kind of experiences that will build a loyal customer base.
To that end, here are five simple Faire tools you can start using today to get time back tomorrow.
1. Work where and when it’s most convenient with the Faire app for brands
On any given day, you’re likely balancing your personal life with work, which makes time in front of a computer hard to come by – but excellent customer service is paramount to your brand. To give you the flexibility to prioritise work around your ever-changing life schedule, we’ve built the Faire app for brands. With it, you can:
- Get notifications for new messages and respond quickly to your customers on the go.
- Never miss an order: review and accept orders from your phone as they come in.
- View customer profiles and order history, and see which customers currently have items in their carts.
- Move seamlessly between your computer and phone: mark messages for follow-up and stay on top of orders – no matter what device you’re using.
2. Share context for your team with customer and order notes
Keeping customers happy starts with properly processed and packed orders, shipped in a timely fashion. And for everyone on your team to deliver, even the smallest bit of context is critical. For example, if you forget a retailer previously asked for items to be shipped in kraft paper, they’re not going to be happy if the box is filled with packing peanuts. Then again, if you do remember, they’ll note that you went the extra mile.
There are two different types of notes you can leverage in Faire to offer high-touch service every time.
Customer notes provide a way to persistently remind your team about a customer’s preferences. For example, maybe some customers don’t want plastic in their orders or prefer if you add UPC codes to some products. Or perhaps they can’t receive USPS at their shop and want you to use UPS or FedEx next time.
Order notes are specific to orders and are especially handy when you want to grow a working relationship or add something special for a repeat retailer. For example, let’s say one of your regulars just placed their 10th order. To show your gratitude, you can leave a note for your shipping teams to include a special thank-you note and new-to-them product sample.
3. Turn inbound inquiries into an easy-to-manage to-do list with starred messages
When you’re on the run and a retailer message pops up, you likely check it to make sure you don’t need to address it right away – but then it can easily get lost in the bustle of the day. To remind yourself to follow up when you have more time, you can now star messages on both your computer and the Faire app for brands. You can then revisit them when it’s convenient for you, from any device wherever you are.
Starred messages are particularly helpful for prioritising new customers and keeping tabs on messages from VIPs. Start using starred messages now and make following up a cinch.
4. Quickly spot and triage soon-to-expire orders
Without a clear and easy way to see which orders need attention ASAP, there’s a risk one will ship late, thereby cuing the necessary, time-consuming communication to explain the situation and make things right. To help keep your team on track, we’ve updated the Orders page of your Faire brand portal to highlight late and soon-to-expire orders.
Simply filter by “expires soon” or sort orders by ship date and order type (e.g., replacement or backorder) to prioritise what truly needs your attention.
5. Consolidate your email notifications
We know that when your brand is receiving a steady flow of orders on Faire, receiving separate reminder emails for every open order can feel overwhelming. Rather than viewing and deleting each of these emails one by one, you can roll them into a daily digest: a roundup of all open orders that need to be accepted or shipped.
Like to start the day with a quick order status check? Schedule the digest to hit your inbox at 8:00 a.m. each weekday. Your digest can arrive at any time of your choosing. Visit the Notifications tab of your Account Settings page to opt in.
Whether you’re on the run, packing up a shipment or delivering high-quality customer service, managing your business on Faire should be as smooth as possible. We hope these tips bring you a little more peace of mind and a lot more time in your busy days.